Terms & Conditions

Release of Liability

A) By attending a course you do so fully in the knowledge that whilst Cornish Swim will do all that it can to ensure the safety of those it is providing lessons to, accidents can happen. Swimming is, by its nature, a dangerous activity that has an inherent risk of injury or death. By attending a Cornish Swim course, you are accepting this inherent risk and acknowledge that none of Cornish Swim, or any of the pool owners shall be liable for any death, personal injury or illness not caused by its or their negligence. Nothing in this disclaimer shall limit or exclude Cornish Swim's liability for death or personal injury where such death or personal injury is caused by Cornish Swim's negligence.


Policies, Procedures and Responsibilities

Swimming Lesson Programme

D)

  1. The majority of our 'learn to swim' programme classes are held over a 30-minute timeslot (some advanced stroke classes may be up to 60 minutes) which includes time to take registers and assessments.
  2. Pupil to Teacher ratios are developed in line with Swim England Guidelines.

E) Pupil Progression

  1. All pupils on the 'learn to swim' programme work towards the "Swim England Learn to Swim Framework."
  2. Swimming Teachers continually assess all pupils' progression throughout the term.
  3. Progression of all pupils will be at the judgment of the swimming teacher and in accordance with the progression within the criteria of the "Swim England Learn to Swim Framework."
  4. Pupils will be moved up to the next class when they meet the skills criteria required and if there is adequate room in the next Stage for movement to the next Stage.
  5. Upon completion of a Stage, the parent/guardian will be contacted explaining that the child is ready to move up to the next Stage via e-mail/phone.
  6. Due to the continuous progressive nature of our programme, and the variety of ability levels within each session, we cannot guarantee a specific time slot on progression, as a space within the next stage may not always be immediately available. Where possible, alternative days may be offered, and those waiting for spaces will be kept in their current stage until a place becomes available.

Pool Closure and Cancelled Swimming Lessons

F)

  1. In the event of a pool closure we will make every attempt to contact our customers as soon as possible. Contact will be via e-mail/phone.
  2. Customers paying for swimming lessons may be provided with a catch-up lesson to replace the missed session. In the event catch up lessons are not available, credit to the value of the lesson will be offered.
  3. Serenity Swim reserves the right to cancel classes should numbers fall below our minimum numbers per group (50% of class capacity). If this happens you will be offered an alternative lesson of the same level.

Illness and Missed Lessons

G) Pupil Illness

  1. If your child is unwell, we recommend that you do not bring them to their swimming lesson.
  2. If your child has been ill with diarrhoea, they should not attend their lesson. To protect others, they should not swim for at least a week after it has completely cleared up.

H) Missed Lessons

  1. Lesson fees are non-refundable where the pupil has either missed lessons or decided to withdraw from the programme altogether.
  2. Lessons run consecutively; the lesson credits will be utilised as each lesson takes place regardless of pupil attendance (with the exception of pool closure/lesson cancellation).
  3. In exceptional circumstances management may exercise discretion on refunds but this would only be on production of a medical certificate or documentation from a medical centre, hospital or GP.

Behaviour and Conduct

I)

  1. Parents accept that their child is under the supervision, control and care of the Swimming Teacher during the lesson period. Should the behaviour of the child be unsatisfactory, and the class is being disrupted, the Swimming Teacher has the right to remove the pupil from the class.
  2. The teacher may employ reasonable measures as are necessary to maintain the smooth delivery of the class. We reserve the right to request that your child should be removed from classes should they persistently disrupt or are seen to be putting themselves or anyone else at risk during the class. If a child is removed under these circumstances and suitable alternative arrangements cannot be made, no refund will be provided.

J)

  1. Please ensure the pool safety signs which are displayed clearly on the poolside are followed at all times, to ensure your safety and those around you.
  2. Serenity Swim are not accountable for any injuries or falls that occur due to negligence.

Data Protection

K)

  1. We will treat your personal information as private and confidential.
  2. We will only use your information for the purposes of administration in relation to the course named. It will not be passed to third parties.

L) Photographs

  1. Photographs may be taken and used electronically for marketing purposes for Serenity Swim. Any objections will be respected, please advise.

Payment Policy

M) Swimming Lesson Payment

  1. All fees for swimming lessons must be paid in advance of the lessons.
  2. Serenity Swim reserves the right to change the price of swimming lessons at any time.
  3. For any failed payments, Serenity Swim reserves the right to restrict access to the lessons until a suitable payment has been made. Under these circumstances Serenity Swim will not guarantee the same space on the existing lesson.